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BOOK YOUR PARTY
Ready to Add the Fun?
Tell us what you're planning and let's create a party your people will remember.
Before You Book
A reservation is not confirmed until the required deposit/payment is received.
Concessions require a $25 deposits
Games/inflatables require a $50 deposits
Games-only orders have a $40 minimum.
A game added to another rental/package does not require a two-game minimum.
Custom Experiences require a $75 creative deposit applied to the final price.
Remaining balance is due at the time of delivery.
BOOKING RULES
Please Read Before Booking
A few simple details so your rental day runs smoothly.
Reservation & Payment
An inquiry is not a reservation. Your date and rental items are not secured until you receive confirmation from us and the required payment is received.
REQUESTING A RESERVATION
Submitting an inquiry through our website does not guarantee or reserve rental equipment, services, or an event date.
Once we receive your request, Backyard Social Rentals will confirm availability and provide your reservation details, total price, rental agreement, and payment instructions.
Reservations are accepted on a first-come, first-served basis.
SECURING YOUR RESERVATION
Your event is considered CONFIRMED only after:
Backyard Social Rentals has confirmed availability:
You have accepted the rental agreement; and
The required payment has been received.
Until these steps are completed, your requested date and rental items remain available to other customers.
RETAINERS & PAYMENT AMOUNT
Orders under $100
Payment in full is required to secure the reservation.
Orders under $100 or more
A 50% nonrefundable reservation retainer is required to secure your date and rental items. The retainer is applied toward your total rental balance.
Orders under $100 or more
Your initial consultation is complimentary. A $75 nonrefundable creative retainer is required before customized design or creative work begins, and is applied toward the final price.
Custom Experiences
Your initial consultation is complimentary. A $75 nonrefundable creative retainer is required before customized design or creative work begins, and is applied toward the final price.
Last-minute reservations
Reservations made within 7 days of the event require payment in full at the time the reservation is confirmed.
REMAINING BALANCE
Any remaining rental balance must be paid in full no later than 72 hours before your scheduled event.
Equipment will not be delivered, released, or set up when an outstanding balance remains.
Failure to pay the remaining balance by the deadline may result in cancellation of the reservation and forfeiture of the reservation retainer.
PAYMENT METHODS
Payment instructions will be provided after your inquiry has been reviewed and availability has been confirmed.
Delivery, Pickup & Setup
Delivery radius: Winston Salem, Greensboro and High Point up to 15 miles outside of city limits.
Out-of-area delivery: $30 mileage charge up to 25 miles outside city limits.
Customer requirements
Customers must provide accurate delivery address and contact information.
Someone 18+ must be present to accept delivery unless specifically approved otherwise.
Immediate access to the setup location is required.
Additional charges may apply for stairs, difficult access, excessive walking distances, etc.
Equipment cannot be moved to another location after delivery without approval.
Changes to date, time, location or rental items are subject to availability and may result in additional charges.
Rental Period
Up to 8 hours / same-day rental.
Additional fees apply for 24-hour rental.
Custom Experience Policy
Number of revisions: 2
Turnaround time: 72 hours
Information must be submitted: 48 hours
Rush fee: $150.00 deposit
Refunds: No refunds once creative work begins.
Deliverables: Digital vs. printed deliverable times may vary.
Weather Happens. We've Got You.
Outdoor rentals may be rescheduled due to unsafe weather, including heavy rain, thunderstorms, high winds or other conditions that could make equipment use unsafe.
Backyard Social Rentals reserves the right to cancel or discontinue use of equipment when conditions are unsafe.
Clients will be protected under the weather credit/reschedule policy without penalty.
Customer Responsibility
For DIY concessions, games and inflatables, Backyard Social isn't providing supervision or an attendant unless Hosted Service was specifically purchased.